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    <h2>
        Creating a New Loss Affidavit</h2>
    <h3>
        General Information</h3>
    <p>
        In order to create a new loss affidavit, you must first locate and validate the
        subscriber. To locate and simultaneously validate coverage for a subscriber, you
        must use the Subscriber Master form. The Subscriber Master is the default home page
        for the eSecuritel Extranet. If you are on a different page of the site, you can
        get to the Subscriber Master by clicking on that link in the navigation menu that
        is located in the left rail of the browser.</p>
    <p>
        Once on the Subscriber Master form, you will be presented with a number of fields
        that you may use to help you locate the subscriber. The key fields include:</p>
    <ul>
        <li><b>Mobile #</b> - Mobile number for the subscriber. Recommend you do not enter the
            area code since that is typically entered with parenthesis “()” around it. You can
            simply dial the primary 7 digits of the phone number to locate the subscriber. You
            may enter in any part of the phone number to search on.</li>
        <li><b>ESN</b> – This is the unique identifier for that particular handset. On occasion
            though, the ESN number has been mis-typed, so you may want to use part of the ESN
            number in combination with other values for Mobile #, Name, etc.</li>
        <li><b>Subscriber</b> – Last name of the subscriber. Some companies choose to enter
            both the first and last names in the last name field, so our recommendation is to
            enter in just the last name only if you choose to use this field to help locate
            a subscriber.</li>
    </ul>
    <p>
        Once you have entered in this information, click on the Submit button at the bottom
        of the form. Depending on the size of your monitor you have to scroll the browser
        window to actually see the Submit button. The scroll bar is to the right of the
        browser window. Click and drag the left mouse over the scrollbar to scroll the window
        up and down.</p>
    <p>
        The system will query the database and return the results in the same window below
        the query fields. Again, you may have to use the scrollbars to scroll down to see
        the results of the query. Due to the size of the database, the system will not return
        more than 100 records for any given query.</p>
    <p>
        Locate the specific subscriber in the results table. Mouse over to the “More Info”
        column and click on the little box in the first column of the row that contains
        the subscriber you wish to create a new loss affidavit for.</p>
    <p>
        This will bring up the Subscriber Details form for that particular subscriber. At
        the very top of the form, you will find a link “Create new loss affidavit for this
        subscriber”. Click on this link to bring up the Loss Affidavit Detail page for this
        particular subscriber.</p>
    <p>
        Fill in the appropriate fields in this form; click the Submit button at the bottom
        of the form (scroll down to see the button). If you have not made any data entry
        errors, the system will hyperlink you to the Loss Affidavit Status Page (“LA Status”
        on the left navigation rail).</p>
    <p>
        Once on the LA Status page you simply monitor the “Status” field for your Loss Affidavits.
        Once the Status is set to “Accepted” or “Rejected”, you can take the appropriate
        actions with the customer. If the Status has been set to “Accepted”, then (from
        either the LA Status or LA Master forms) use the left mouse button to click on the
        “More Info” box in the first column of the row with the Loss Affidavit you are working
        on. This will bring up the Loss Affidavit Details form again for this subscriber.
        Scroll down to the bottom of the form and fill in the replacement handset model
        information. Click the Submit button once again to update the database.</p>
    <h3>
        Specific Steps</h3>
    <p>
        Creating a new loss affidavit:</p>
    <ul>
        <li>Navigate to the Subscriber Master form</li>
        <li>Enter Initial information to pull customers account
            <ul>
                <li>Initial information may include the following:
                    <ul>
                        <li>Mobile Number</li>
                        <li>ESN</li>
                        <li>Customer or Company Name</li>
                    </ul>
                </li>
            </ul>
        </li>
        <li>Click on <b>Submit</b> button located below the type-in fields</li>
        <li>Scroll to the bottom of the page to find correct customer in the results table</li>
        <li>Choose correct customer by clicking on the box in the “<b>More Info</b>” column
            - this will display the customer information on the Subscriber Details form and
            list all previous losses</li>
        <li>Check for previous losses at the bottom of the Subscriber Details page – you may
            have to scroll the browser to check that information</li>
        <li>If no more than 1 previous loss within the last year, scroll to the top of the page
            and click on CREATE NEW LOSS AFFIDAVIT FOR THIS SUBSCRIBER link at the top of the
            Subscriber Detail form</li>
        <li>Always remember to make sure you have the correct customer</li>
        <li>Click on Loss Type and choose the correct option of Lost, Stolen or Damaged. If
            you selected Lost or Stolen, then you will be required to fill out the Description
            of Loss section. Likewise, if you selected Damaged for the Loss Type, then you will
            be required to fill out the Description of Damage section.</li>
        <li>Make sure the loss date is correct</li>
        <li>The system defaults to today’s date. If the loss happened the day before, you must
            change the date</li>
        <li>If the Loss Type was <b>Damaged</b> and the customer returned the damaged handset,
            then set the <b>Handset Returned</b> item to <b>YES</b>. You must also set the <b>Accepted
                By</b> field to your name.</li>
        <li>If the handset was Lost or Stolen, we require a Police report number, the name and
            phone number of the station the customer used to report the loss. If so, please
            provide the Police Report Number, Police Station and Police Station phone number.
            If the system detects a duplicate Police Report Number, duplicate Loss Description
            or Damage Description, the Loss Affidavit will not be accepted.</li>
        <li>Once you are satisfied with the Loss Affidavit form, scroll to the bottom of the
            form and click the Submit button.</li>
        <li>If there were no data entry errors, you will be linked to the Loss Affidavit Status
            (<b>LA Status</b>) page</li>
        <li>This form contains all of the currently active Loss Affidavits. The form will update
            every 30 seconds providing you with a real-time view of the Loss Affidavit process.</li>
        <li>Review the Status column for your active Loss Affidavits. The field will initially
            be set to <b>New</b>. Once an eSecuritel Customer Care person begins reviewing the
            Loss Affidavit, the Status will be updated to “In Review”. Once the eSecuritel Customer
            Care person has processed the Loss Affidavit, the Status will be updated to either
            “<b>Accepted</b>” or “<b>Rejected</b>”.</li>
        <li>If the Loss Affidavit has been <b>Accepted</b>, you must click on the More Info
            box in the first column of the row that contains your Loss Affidavit. This will
            bring up the Loss Affidavit for this particular customer. Scroll down to the bottom
            of the form and fill out the Replacement Handset information.</li>
        <li>See General Help for Loss Affidavit Status Information Guide</li>
    </ul>
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